Digital Life: Brings Retail Banking to New Level

December 19, 2017

About

In the ever-changing digital environment, competition in banking services is gaining momentum, with more and more customers wanting to get all products online, and here the main question is whether remote banking can be considered as an effective way to increase user loyalty. The new reality makes it possible to promptly implement more and more innovative and secure products that meet ever more stringent requirements, and only the best banks will be able to address this challenge and win customers.

How to build, maintain and improve customer relations and loyalty in these circumstances? How to improve remote services while retaining retail customers? Do customer managers have to perform better or will artificial intelligence replace them in the near future? How not to lose face chasing FinTech or where will digitalization lead?

All these and many other questions will be covered by retail product managers and department heads of leading banks at the next event to be held by Vedomosti, a leading business daily, as part of the Winning Digital Strategies series focused on the discussion of the main innovation driving trends and real-life case studies. We are happy to invite you to take part in the round table on retail banking digitalization!

Target audience

  • Head of Sales Department
  • Executive Director, Head of Remote Business Development Department
  • Head of Credit Products Department
  • Head of Non-Credit Products Department
  • Head of Regional Retail Business Development Department
  • Head of Retail Premium Segment Department
  • Head of Remote Service Development Department
  • Head of Customer Service Department
  • Head of Retail Business Department
  • Director for New Technology Development

Agenda

9:30 — 10:00

Registration of attendees. Welcome coffee

10:00 — 11:15

Part 1. Digitalization of banking products and customer relationship approaches

Points for discussion

  • Omnichannel service: creation, challenges, and benefits
  • Collecting information from various sources to expand customer profiles
  • Individual 'tuning'. Customized offers
  • Real-time marketing. Offer generating and processing exactly where and when it is required

11:15 — 11:30

Coffee break

11:30 — 12:30

Part 2. Digital banking channels: main challenges, solutions, and opportunities

Points for discussion

  • Retail banking digitalization at the heart of today's customer-oriented approach
  • Remote product development and promotion. Vision of the future
  • Making remote transactions more secure. Biometrics adoption

12:30 — 13:00

Closing, coffee, and networking

Speakers

Alexey Korovin

Active Learning

Co-Owner and Director General

Ivan Barsov

MTS Bank

Director of Resale and Segment Marketing Department

Vadim Belopolsky

Ural Bank for Reconstruction and Development

Managing Director, Head of E-Business Department

Sergey Isaev

Home Credit Bank

Director of Customer Base Management Department

Darya Kuchina

DeltaCredit Bank

Head of Digital B2B Solutions Development Team, Digital Services Department

Elena Skuryatina

Citibank

Head of E-Business Development and Support Department

Alexey Smirnov

CROC

Director for Integration Solutions

Elena Tyatenkova

B&N Bank

Director of Sales Network Department

Svetlana Shmykova

URALSIB Bank

Head of E-Sales and Services Department

Photo/video

Organizers